Here you will find detailed answers to the most important questions.
Why should I pre-purchase my tickets?
We recommend that you buy your tickets in advance to ensure tour availability and the best rate for your transfers/ tours.
All bookings for tours are made, through our website: BOOKING FORM
or call +48 502 979 539
Where will I meet the driver at the airport?
Your driver will be waiting next to the arrivals gate at Krakow/ Katowice or another airport, holding a sign showing your name. Exact meeting point information will be included in your confirmation email.
What happens if my flight arriving is earlier or delayed?
All flights are monitored, and we will adjust your pick up time based on the flight actual arrival time.
It is not necessary to print the confirmation of your booking. The passenger name is sufficient for the identification of our passengers.
How do I make payment?
You pay by cash directly to the driver. Usually, we require prepayment to confirm Auschwitz tour with guide assist.
Can we stop for lunch or break along the way?
Yes, we are quite happy to stop along the way at no extra charge.
We are a group of five people, and we have a lot of luggage. Are there any extra charges?
If you let us know in advance we will send a spacious minivan. The price will not be increased.
Can your driver recommend us some nice place for lunch on the way?
Yes, our driver will gladly help you with that or any other questions you might have.
We are travelling with our small baby. Are baby seats obligatory?
Yes, by law baby seats are required. For your baby's safety, we will provide them free of charge.
How do I make a change to my booking?
We’re more than happy to accommodate you on a different date, or at a different time as long as we have the availability. To make a change, please contact us: firstname.lastname@example.org
If you are inquiring about transfers or tours from parties of 8 or more guests, please contact us.
What if my question is not answered here?
Email us, or give us a call. We are here to help!
The following terms and conditions apply to passengers booking with us.
⦁ By contracting with Access to Cracow you will be accepting these terms and conditions on behalf of yourself and all other persons using our services pursuant to a booking made by you.
⦁ We are a transport company and information with is published on our website is only a proposal to offer tours.
⦁ Payments by cash directly to our driver or a tour guide
⦁ Prices are per person unless otherwise specified. Price quotations are subject to change without notice until a booking has been confirmed.
⦁ Prices quoted are in EURO and PLN (Polish zloty).
⦁ Payment to be made in PLN (Polish zloty), GBP (Great British Pounds), EURO, USD (American dollars)
⦁ If your pick up point is in other places than Krakow/ Krakow Airport you have to pay a prepayment.
⦁ We will do our best to ensure that all materials and information published on our website are accurate, but regrettably, errors do occur, and we reserve the right to rectify such errors before your booking is confirmed.
⦁ All transfers are door-to-door, where road access allows. There are several destinations where access is restricted to motor vehicles. In these cases, the Passengers will be informed.
⦁ Any changes to booking details must be made by email at least 3 days prior to the date of transfer or tour. All changes are subject to availability and may be subject to an administration charge.
⦁ All vehicles are fully insured for passenger and third party claims, as required under local law. However, Passengers are advised to arrange their own travel insurance.
⦁ Passengers are not permitted to carry alcoholic beverages onto vehicles for the purposes of consuming them therein.
⦁ Smoking is not permitted in our vehicles but all tours make frequent stops
⦁ Complaints. Should you have a complaint during or after your tour with Access to Cracow, contact us, and we will do their best to rectify your problem.
All tours, whether booked by telephone or over the internet are subject to these terms and conditions. All matters relating to a booking shall be governed in all aspects by Polish Law.