Contact us today with your questions.
We can help you plan a trip and save valuable time and money.
How can we help?
We are always happy to answer questions before you send your booking form.
These can be about tours, transfers, dates, times, special requests etc.
We will always try to respond to you within 24 hours and even sooner if possible.
If you would like to book a tour at short notice (same/next day) call us on:
Booking tours have never been easier!
We are committed to providing our customers with a high standard of service and value your feedback. We specialize in organizing tours in the most popular places in south Poland. Access to Cracow will provide professional and safe transport services wherever you want. No matter what the purpose of your visit is, you can always rely on our creativity and professionalism to make your experience in Krakow an everlasting memory. We will be pleased to help you to organize individual and groups tours or transfers.
Spend more time enjoying Krakow's treasures than you spend hunting for them!
It would be a pleasure for us to meet you in Krakow. We can't wait to show you our Krakow!
Can’t find what you are looking for? Send us an e-mail.
Are you a large group looking for a specific tour?
Are you looking to do a closed group/private tour?
Maybe you are a corporate group/student group looking for a private tour? This is something we often do and we can easily arrange a tour to meet your requirements. Let us know where you would like to go and when you would like to depart/return and we will get back to you to let you know if we are available and to discuss pricing.
All our tours are conducted in English but on request, we can also organize tours in your native language.
Access to Cracow has experience with accommodating a vast array of requests, so don’t hesitate to make an enquiry. We’re here to help!
Why should I pre-purchase my tickets?
We recommend that you buy your tickets in advance to ensure tour availability and the best rate for your transfers/ tours.
How do I book my tour?
All bookings for tours are made, through our website: BOOKING FORM
or call +48 502 979 539
Where will I meet the driver at the airport?
Your driver will be waiting next to the arrivals gate at Krakow/ Katowice or another airport, holding a sign showing your name. Exact meeting point information will be included in your confirmation email.
What happens if my flight arriving is earlier or delayed?
All flights are monitored and we will adjust your pick up time based on the flight actual arrival time.
How do I make payment?
You pay by cash directly to the driver.
Can we stop for lunch or break along the way?
Yes, we are quite happy to stop along the way at no extra charge.
We are a group of five people and we have a lot of luggage. Are there any extra charges?
If you let us know in advance we will send a spacious minivan. The price will not be increased.
Can your driver recommend us some nice place for lunch on the way?
Yes, our driver will gladly help you with that or any other questions you might have.
We are travelling with our small baby. Are baby seats obligatory?
Yes, by law baby seats are required. For your baby's safety, we will provide them free of charge.
How do I make a change to my booking?
We’re more than happy to accommodate you on a different date, or at a different time as long as we have the availability. To make a change, please contact us: email@example.com
Do you offer group discounts?
If you are inquiring about transfers or tours from parties of 8 or more guests, please contact us.
What if my question is not answered here?
Send us an email, or give us a call. We are here to help!
The following terms and conditions apply to passengers booking with us.
⦁ By contracting with Access to Cracow you will be accepting these terms and conditions on behalf of yourself and all other persons using our services pursuant to a booking made by you.
⦁ We are a transport company and information with is published on our website are only a proposal to offer tours.
⦁ Payments by cash directly to our driver or a tour guide
⦁ Prices are per person unless otherwise specified. Price quotations are subject to change without notice until a booking has been confirmed.
⦁ Price quoted are in EURO and PLN (Polish Zloty).
⦁ Payment to be made in PLN, GBP, EURO, USD
⦁ If your pick up point is in other places than Krakow/ Krakow Airport you have to pay a prepayment.
⦁ We will do our best to ensure that all materials and information published on our web site are accurate, but regrettably, errors do occur, and we reserve the right to rectify such errors before your booking is confirmed.
⦁ All transfers are door-to-door, where road access allows. There are several destinations where access is restricted to motor vehicles. In these cases, the Passenger will be informed.
⦁ Any changes to booking details must be made by email at least 3 days prior to the date of transfer or tour. All changes are subject to availability and may be subject to an administration charge.
⦁ All vehicles are fully insured for passenger and third party claims, as required under local law. However, Passengers are advised to arrange their own travel insurance.
⦁ Passengers are not permitted to carry alcoholic beverages onto vehicles for the purposes of consuming them therein.
⦁ Smoking is not permitted in our vehicles but all tours make frequent stops
⦁ Complaints. Should you have a complaint during or after your tour with Access to Cracow, contact us and we will do their best to rectify your problem.
All tours, whether booked by telephone or over the internet are subject to these terms and conditions. All matters relating to a booking shall be governed in all aspects by Polish Law.
Access to Cracow- private tours & transfers 2018