Access to Cracow- private tours & transfers 2011-2021

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privacy policy

How to make a reservation?

Booking tours have never been easier!

  • choose a tour/ transfer;

To book the transfer/ tour or just to check the availability please use the booking form, where you can fill in all the necessary information we need to know (such as number of passengers, date of your trip, etc.).

When booking a pickup at the airport, please select pickup time and give us your flight number in booking details. This will give us the option to monitor your flight for arrival time on the selected date;

  • first enquiry with your detailed tour plan (response in 24 hours);

  • propose at itinerary with quote;

  • feedback with your modifying requirement;

  • communicate interactively & revised itinerary with new quote;

  • final itinerary & quote;

When booking a pickup at Krakow Balice Airport, please select pickup time and give us your flight number in booking details. This will give us the option to monitor your flight for arrival time on the selected date. 

The booking is confirmed only after you receive a transfer/ tour voucher.

We always respect the needs and preferences of every visitor.

Remember! Tours can be combined.


Book Krakow tours & transfers


Every offer is prepared individually, according to our client’s requirements. We offer you many interesting opportunities and solutions to provide you with the best services at reasonable price.

The booking is confirmed only after you receive a transfer voucher.

Your time in Krakow is precious and we appreciate that choose to spend it with us. Thank you for choosing Access to Cracow.

Payment for tours is made on the day.

We aim to give you fantastic memories of your tour on Access to Cracow, through sharing our passion for the country and people, connecting you with everything you see and the people you share it with!

Come and discover with us. Use our local knowledge and venture to those unique places :)


Terms & Conditions


The following terms and conditions apply to passengers booking with us.

  • By contracting with Access to Cracow you will be accepting these terms and conditions on behalf of yourself and all other persons using our services pursuant to a booking made by you.
  • We are a transport company and information with is published on our website are only a proposal to offer tours.
  • The payment for the tours/ transfers can be made:

-  by cash directly to our driver or a tour guide;
- by transfer to the bank account;
(In the case of payments made by bank transfer, the Customer's given the name and family name and the Confirmation number are to be supplied with the payment order);
-by electronic payment systems. 

  • Prices are per person unless otherwise specified. Price quotations are subject to change without notice until a booking has been confirmed.
  • All of our tours are priced in PLN (Polish zloty) or EUR.
  • Payment to be made in PLN, GBP, EURO, USD
  • If your pick up point is in another place than Krakow city/ Krakow Airport and tours are included guided assist we require prepayment.
  • Online payment is managed via Blue Media S.A.
  • Blue Media S.A. payment accept Visa, Visa Electron, MasterCard, MasterCard Electronic and Maestro.
  • Any costs of monetary transactions will be borne by the traveller.
  • When we receive your prepayment via Blue Media, we will send you a confirmation that we have received your deposit and your tour has been booked. 
  • No receipt of the payment to the bank account or via the electronic payment systems within a period of 7 days starting from the order confirmation date if this payment form has been selected (an advance payment) as a form of payment, shall result in a cancellation of the order.
  • In the case of cancelling the reservation, the owed amount is returned to the credit card account within 7 working days (refund on the card).
  • A consumer who has a contract for distance or off-premises contract has the right to withdraw from the contract without giving any reason within 14 days.
  • We will do our best to ensure that all materials and information published on our web site are accurate. We reserve the right to rectify such errors before your booking is confirmed.
  • All transfers are door-to-door, where road access allows. There are several destinations where access is restricted to motor vehicles. In these cases, the Passenger will be informed.
  • Any changes to booking details must be made by email at least 3 days prior to the date of transfer or tour. All changes are subject to availability and may be subject to an administration charge.
  • Passengers are advised to arrange their own travel insurance.
  • Passengers are not permitted to carry alcoholic beverages on the vehicles for the purposes of consuming them therein.
  • Smoking is not permitted in our vehicles but all tours make frequent stops.
  • We will not be liable for any loss or costs you suffer or incur through any reasonable or unavoidable delays and it is your responsibility to ensure that you book the taxi to collect you in time.
  • Complaints. Should you have a complaint during or after your tour with Access to Cracow, contact us and we will do their best to rectify your problem.
  • Access to Cracow guarantees the implementation of the package according to the description you have received in the tour program. In the case of unforeseeable circumstances f. ex. natural disasters that make it impossible for the realization of the service as agreed, the operator is released from any obligated services.
  • Selecting the option "I Agree" indicates, that the Client understands and accepts all the conditions of the reservation.
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